How To Order from Hard To Find Whisky


Ordering via our website is the quickest and simplest way of purchasing from us.

All sensitive data is fully secured using SSL encryption methods and it is important to note that your credit card information is passed straight on to our payment gateway and for extra security and peace of mind, is NOT stored by us at any time.

Simply use the menu or quick search facility to find the product you need and click ‘Add to Basket’.  Once you're happy with your purchases, simply click ‘Your Basket’ from the menu and follow the on-screen instructions.

You’ll receive an order acknowledgement from us with your orders details and then later an order confirmation. We’ll keep you up to date every step of the way until your order is shipped and on its way to you via on-line trackable delivery.


If you have any problems ordering on the website or you’d just prefer to speak to someone at Hard To Find then please give us a call:

Telephone: +44 (0)121 448 84 84

Each product on our website has an order code starting with the letters ‘LP’. Please have this ready so we can quickly find your item.

Our customer services and telesales department is open during the following times:

Monday - Friday 10am – 6pm (GMT)
Saturdays – 10am – 6pm (GMT)
How to pay
Credit / Debit / Charge Cards

This is the primary payment method for making an order with HTFW. Simply build up your order using the online shopping basket and then follow the on screen instructions during the checkout phase.


To pay using PayPal simply select ‘Check out with PayPal’ on the shopping basket screen and follow the on screen instructions.

Bank Transfer

To pay by Bank Transfer your order must be made by either Telephone or email. Once received we will then forward our bank details to you so payment can be made. Once payment has cleared we will then dispatch your order within 24 hours.

Apple Pay

To pay by Apple Pay you must place your order on a supported Apple device. Simply build your shopping basket then click 'Check out with Apple Pay'.

Google Pay

You can also pay by Google Pay. Simply build your shopping basket then click 'Check out with Google Pay'.

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