ABOUT HARD TO FIND WHISKY
WHO ARE HARD TO FIND WHISKY?
Hard To Find Whisky is a family run Whisky and spirits specialist located in Birmingham UK. We specialise in the sale of rare, collectable, and new releases of Whisky from Scotland, Japan, the US, and across the globe. We have a retail store, and sell online through our website. We offer fast and reliable shipping to domestic and international destinations.
HOW LONG HAVE YOU BEEN TRADING?
The Hard To Find group has been selling fine spirits and other collectables since 1991.
DO YOU ONLY SELL WHISKY?
WHERE ARE YOU BASED AND WHERE DO YOU SHIP FROM?
Our retail store is located in Birmingham's historic Jewellery Quarter. All orders are shipped from our warehouse / distribution centre which is also located in central Birmingham UK.
CAN WE TASTE WHISKIES AT YOUR STORE?
Yes you can. We have over 150 bottles open in store for customers to sample before they buy. We also offer a range of Whisky Masterclasses. One of our whisky experts will take you through a tasting of five carefully selected whiskies.
HOW CAN I FIND OUT ABOUT NEW RELEASES AND SPECIAL EDITIONS?
Just sign up to our mailing list to be the first to know about our new releases, limited editions and special offers.
PLACING YOUR ORDER
HOW CAN I ORDER FROM HARD TO FIND WHISKY?
Orders can be placed online via our website. Simply use the menu or quick search facility to find the product(s) you require and click ‘Add to Basket’. Once you are happy with your selection, simply click ‘Your Basket’ from the menu and follow the on-screen instructions.
HOW DO I FIND A SPECIFIC WHISKY/ PRODUCT?
The quickest way to find a specific whisky / product is to type the name into the Quick Search box which is at the top of every page on our website. This will bring up links to any products that match your search. Alternatively, browse our website by product type, region, distillery, etc.
CAN YOU ADVISE ON PURCHASES?
WHEN WILL THE BOTTLE I WANT COME BACK IN STOCK?
This will vary depending on the product. Please contact us for advice. Alternatively, if you add the product to your Wishlist, you will receive an automated email if / when it comes back into stock.
WILL I RECEIVE AN ORDER CONFIRMATION?
Yes, you will receive an Order Confirmation email. This will be sent to the email address provided when you placed your order. If you have not received an email confirmation, please check your junk mail / spam folder. If you are still unable to locate your confirmation email, please contact us at [email protected] or phone our store on 0121 448 8484.
CAN I AMEND MY ORDER?
Please contact us during our opening times of 10:00 -18:00 (GMT) Monday - Saturday quoting your order reference. We will do our utmost to accommodate any reasonable requests or changes to your order.
CAN I CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
You may cancel any order before it has been shipped. However, once the order has been shipped, our returns policy will come into effect.
CAN I BUY GIFT VOUCHERS?
CAN I ADD A GIFT MESSAGE?
Yes, all orders qualify for free gift messaging. Simply add your personalised message at the checkout screen and follow the on-screen instructions.
CAN I SEND A GIFT TO AN ADDRESS THAT ISN'T THE BILLING ADDRESS?
Yes, at the checkout fill out the recipient's details in the shipping address box. When you select a payment method you will see a tickbox that reads "My shipping and billing address are the same" Simply untick this box to enter your billing address and complete the purchase.
IS THERE A GIFT WRAPPING OPTION?
Unfortunately we don't provide this service. The majority of bottles will come with their own bespoke gift cartons or outer tubing.
PAYMENT AND INVOICING
WHAT ARE MY PAYMENT OPTIONS?
We offer a range of payment options when making purchases via our website. These include all major credit cards, debit cards, American Express, PayPal, Apple Pay and Google Pay. In some circumstances we may accept a bank transfer. Please contact us at [email protected] if you would like to use this payment method.
CAN I ORDER OVER THE PHONE?
For customer security and confidentiality, we do not accept payment over the phone. Our online site offers quick and easy payment options including all major credit and debit cards, American Express, PayPal, Apple Pay and Google Pay.
WHAT FEES DO YOU CHARGE FOR DELIVERY?
Delivery charges vary depending on the size of the order and the destination of the shipment. We also offer free shipping for large orders. For a comprehensive list of our shipping rates and to see our free shipping offers, please check out our shipping page.
DO YOU OFFER DISCOUNTS FOR LARGE ORDERS?
Yes, we do. Please contact [email protected] with your order number and billing details. Invoices are provided in PDF form via email.
WILL THERE BE CUSTOMS CHARGES?
If your order is being delivered to a country outside the EU you may be eligible for customs charges. The buyer is responsible for customs fees and failure to pay these fees may result in you not receiving your package. Please liaise with your local customs for more information on local fees.
ARE PAYMENTS TO HARD TO FIND WHISKY SECURE?
All sensitive data is fully secured using SSL encryption. Your banking information is passed straight on to our payment gateway and is not stored by us at any time.
IS MY PRIVACY AND PERSONAL DATA PROTECTED?
SHIPPING YOUR ORDER
WHO WILL DELIVER MY ORDER?
We work with domestic and international couriers including Royal Mail, DHL, UPS, and DPD. Your shipment will be delivered by the courier that is most appropriate for your order and location.
HOW CAN I TRACK MY ORDER?
When your order has been prepared for dispatch, you will receive an automated email with the name of the courier, and a tracking number for your parcel(s). This will be sent to the email address provided when you placed your order. If you have not received a dispatch email, please check your junk mail / spam folder. If you are still unable to locate your dispatch email, please contact us at [email protected] or phone our store on (0)121 448 8484.
DO YOU OFFER NEXT DAY DELIVERY?
Yes. When placing your order, select the Next Day shipping option when you check out. Next Day deliveries will only take place Monday - Friday, and your order must be placed before 3pm. Please note that this option is only applicable for mainland UK addresses.
DO YOU OFFER SATURDAY DELIVERY?
Yes. When placing your order, select the Saturday Delivery shipping option when you check out. Orders for Saturday delivery must be placed by 3pm on the preceding Friday. Please note that this option is only applicable for mainland UK addresses.
DO YOU SHIP TO INTERNATIONAL DESTINATIONS?
We deliver to a range of international destinations including Europe, the US, Japan, Hong Kong, Taiwan, Australia, and Singapore. A full list of shipping destinations can be found on our shipping page.
HOW LONG WILL MY PACKAGE TAKE TO ARRIVE?
Shipping times vary according to your location. UK orders are typically delivered within 48 hours if your order is placed before 3pm GMT. This excludes weekends. European and US shipments are usually delivered within 2-3 business days. Worldwide orders take 2-7 business days, depending on location.
WHAT HAPPENS IF MY SHIPMENT IS LOST/DAMAGED?
All orders are automatically insured against loss or damage for FREE. In the unlikely event that your shipment is damaged or lost, we will replace the product (if available) or issue a refund for the value of the goods.
WHAT IS YOUR RETURNS POLICY?
If you wish to return your order, we are happy to refund or exchange any items providing you meet our return criteria. For more information, check out our returns policy.
SELLING TO HARD TO FIND WHISKY
DO YOU BUY BOTTLES/COLLECTIONS?
Yes we do. We have been buying and selling collectables since 1991. Simply send an email to [email protected] with a list of your bottles along with your asking price(s) and full contact details. If we wish to purchase your bottle / collection, we will make a formal offer via email. Please note that we do not give valuations or offers by telephone.
HOW CAN I SEND MY BOTTLE/ COLLECTION TO YOU?
If a sale is agreed, you can either bring your bottle / collection to our store, or ship the items to us. We can provide advice regarding packaging and shipping options.
CAN HARD TO FIND WHISKY COLLECT MY WHISKY BOTTLES / COLLECTION?
Normally the seller is responsible for transporting their collection to our store. For large or valuable collections, we may be able to offer a collection service. This would be dependent on the size, value, and location of your collection, and may be subject to a collection fee.
HOW WOULD I BE PAID FOR SELLING YOU A BOTTLE?
Once a sale has been agreed, payment is made by bank transfer upon receipt of the goods. Payments are typically made within 24 hours. Please note that payments to overseas accounts may take several days to clear. In some circumstances we can make cash payments, but this requires prior agreement and appointment.
DO YOU OFFER STORE CREDIT IN EXCHANGE FOR BOTTLES?
Please let us know if you would prefer store credit as payment for your whisky / spirits collection. We can usually accommodate such requests.