Frequently Asked Questions

We work with domestic and international couriers including Royal Mail, DHL, UPS, and DPD. Your shipment will be delivered by the courier that is most appropriate for your order and location.

When your order has been prepared for dispatch, you will receive an automated email with the name of the courier, and a tracking number for your parcel(s). This will be sent to the email address provided when you placed your order. If you have not received a dispatch email, please check your junk mail / spam folder. If you are still unable to locate your dispatch email, please contact us at sales@htfw.com or phone our store on (0)121 448 8484.

Yes. When placing your order, select the Next Day shipping option when you check out. Next Day deliveries will only take place Monday - Friday, and your order must be placed before 4:30pm. Please note that this option is only applicable for mainland UK addresses.

Yes. When placing your order, select the Saturday Delivery shipping option when you check out. Orders for Saturday delivery must be placed by 4:30pm on the preceding Friday. Please note that this option is only applicable for mainland UK addresses.

We deliver to a range of international destinations including Europe, the US, Japan, Hong Kong, Taiwan, Australia, and Singapore. A full list of shipping destinations can be found on our Delivery Information page.

Delivery times vary according to your location. UK orders are typically delivered within 48 hours if your order is placed before 4:30pm GMT. This excludes weekends. European and US shipments are usually delivered within 2-3 business days. Worldwide orders take 2-7 business days, depending on location.

All orders are automatically insured against loss or damage for FREE. In the unlikely event that your shipment is damaged or lost, we will replace the product (if available) or issue a refund for the value of the goods.

If you wish to return your order, we are happy to refund or exchange any items providing you meet our return criteria. For more information, check out our Returns Policy.

Hard To Find Whisky is a family run Whisky and spirits specialist located in Birmingham UK. We specialise in the sale of rare, collectable, and new releases of Whisky from Scotland, Japan, the US, and across the globe. We have a retail store, and sell online through our website. We offer fast and reliable shipping to domestic and international destinations.

The Hard To Find group has been selling fine spirits and other collectables since 1991.

No, we sell a range of premium spirits including Whisky, Gin, Vodka, Tequila and Cognac / Brandy. We also sell a wide range of gifts, glassware and accessories.

Our retail store is located in Birmingham's historic Jewellery Quarter. All orders are shipped from our warehouse / distribution centre which is also located in central Birmingham UK.

Yes you can. We have over 150 bottles open in store for customers to sample before they buy.

Just sign up to our mailing list to be the first to know about our new releases, limited editions and special offers.

Orders can be placed online via our website. Simply use the menu or quick search facility to find the product(s) you require and click ‘Add to Basket’. Once you are happy with your selection, simply click ‘Your Basket’ from the menu and follow the on-screen instructions.

The quickest way to find a specific whisky / product is to type the name into the Quick Search box which is at the top of every page on our website. This will bring up links to any products that match your search. Alternatively, browse our website by product type, region, distillery, etc.

Yes, we can. Please email us at sales@htfw.com or phone our store on 0121 448 8484. Our knowledgeable and professional staff will be happy to assist you with your purchase.

This will vary depending on the product, so please contact us for advice. Alternatively, if you click on the "notify me when this product is in stock" button, you will receive a notification when the product is available to purchase again.

Yes, you will receive an Order Confirmation email. This will be sent to the email address provided when you placed your order. If you have not received an email confirmation, please check your junk mail / spam folder. If you are still unable to locate your confirmation email, please contact us at sales@htfw.com or phone our store on 0121 448 8484.

Please contact us during our opening times of 10:00 -18:00 (GMT) Monday - Friday quoting your order reference. We will do our utmost to accommodate any reasonable requests or changes to your order.

You may cancel any order before it has been shipped. However, once the order has been shipped, our returns policy will come into effect.

We offer a range of payment options when making purchases via our website. These include all major credit cards, debit cards, American Express, PayPal and Apple Pay. In some circumstances we may accept a bank transfer. Please contact us at sales@htfw.com if you would like to use this payment method.

For customer security and confidentiality, we do not accept payment over the phone. Our online site offers quick and easy payment options including all major credit and debit cards, American Express, PayPal and Apple Pay.

Delivery charges vary depending on the size of the order and the destination of the shipment. We also offer free delivery for large orders. For a comprehensive list of our delivery rates and to see our free delivery offers, please check out our Delivery Information page.

Discounts can be offered depending on the nature of the order. Please contact sales@htfw.com prior to ordering to find out if your order is eligible for a discount.

Your order may be subject to local taxes and custom duties upon arrival into your country. Any additional charges of this nature are your responsibility. Duties and taxes can vary depending on your country, so please contact your local customs office for further information.

All sensitive data is fully secured using SSL encryption. Your banking information is passed straight on to our payment gateway and is not stored by us at any time.

Our computer systems and website comply with national and international legislation concerning data protection and user privacy. You can rest assured that your details won’t ever be sold or supplied by us to any other companies. Please read our Privacy Policy for more information.

Yes we do. We have been buying and selling collectables since 1991. Simply email buying@htfw.com with a list of your bottles along with your asking price(s) and full contact details. If we wish to purchase your bottle / collection, we will make a formal offer via email. Please note that we do not give valuations or offers by telephone.

If a sale is agreed, you can either bring your bottle / collection to our store, or ship the items to us. We can provide advice regarding packaging and shipping options.

Normally the seller is responsible for transporting their collection to our store. For large or valuable collections, we may be able to offer a collection service. This would be dependent on the size, value, and location of your collection, and may be subject to a collection fee.

Once a sale has been agreed, payment is made by bank transfer upon receipt of the goods. Payments are typically made within 24 hours. Please note that payments to overseas accounts may take several days to clear. In some circumstances we can make cash payments, but this requires prior agreement and appointment.

Please let us know if you would prefer store credit as payment for your whisky / spirits collection. We can usually accommodate such requests.

Yes you can. We offer a range of gift voucher options for use online.

Yes, all orders qualify for gift messaging, free of charge. Simply add your personalised message at the checkout screen and follow the on-screen instructions.

Yes, at the checkout fill out the recipient's details in the shipping address box. When you select a payment method you will see a tick box that reads "Use this address as my billing address". Simply un-tick this box to enter your billing address and complete the purchase.

Unfortunately we don't provide this service. The majority of bottles will come with their own bespoke gift cartons or outer tubing.